F.A.Q. - Frequently Asked Questions
Shopping Cart - Overland Sheepskin on Yahoo! vs. Overland.com
Please note that if you are directed to our main site, www.Overland.com, you will have to return to Yahoo Shopping and use the Yahoo! shopping cart to purchase the item(s) or put them into your shopping basket at our main site.
Is it safe to use my credit card online?
Yes. When you send personal information, such as your credit card number, over the Internet through our shopping cart it is not readable to anyone but us. We encrypt your information using SSL (secure socket layer) technology. Your browser will be in "secure mode" after you proceed to the online order form. When your browser is in secure mode, you will notice the padlock icon on your browser window is in the locked position.
What credit cards do you accept?
Visa, MasterCard, American Express and Discover
Can I pay by check or money order?
Yes, please send your check/money order to:
Overland
2096 Nutmeg Ave.
Fairfield, Iowa 52556
Please include the style number, size, color and quantity of items you wish to purchase, along with your name, shipping address and phone number.
How do you ship your orders?
We ship via UPS.
Orders for in-stock items will be shipped by the following business day.
Delivery dates will be as below, depending on the shipping method chosen and according to UPS days of operation.
(A schedule may be viewed on the Customer Service page at www.UPS.com.)
UPS
Ground | UPS 3-Day |
UPS 2-Day |
UPS Next Day |
|
| $100 and under | $5 | $10 | $15 | $20 |
| $100.01 - $300.00 | $10 | $15 | $20 | $25 |
| $300.01 and over | $15 | $20 | $25 | $30 |
We will contact you for International Rates.
UPS Ground Shipping: Delivery will occur within 4-7 business days
following the shipment date.
UPS 3-Day: Delivery will occur within 3 business days following the
shipment date.
UPS 2-Day: Delivery will occur within 2 business days following the
shipment date.
UPS 1-Day: Delivery will occur the next business day following the
shipment date.
What is your return policy?
Your satisfaction is guaranteed on every purchase for one year. Your receipt is required for all returns/exchanges. Please include return address and phone number. If you would like to return or exchange merchandise you purchased through Overland.com, please send it to:
Overland Sheepskin Company
2096 Nutmeg Avenue
Fairfield, Iowa 52556
More questions? Please email service@overland.com to speak to our friendly and knowledgeable Customer Service team.
